Group reservations (7 people or more)
When you move on to PRO, by default, the maximum number of people accepted in a reservation are 6 people.
You can modify this limit and set it, for example, to 10 people. That way, you’ll be able to accept larger bookings, which could set you apart in your city, increase your conversion rate, and boost the average booking size (which is important for the algorithm).
If a walker tries to reserve for more people, this notice will appear. You will not be able to book the tour and, if you still decide to sign up for the tour, for example, by making 2 smaller reservations, you have the right to cancel them up to the same meeting point.
In the event that a group reserve not detected by the system arrives and does not accept the conditions of group reserves, the guru is allowed not to accept them on their tour. The guru must mark them as present, report each of the reservations negatively involved by the actions taken and after the event has been closed, contact its Account Manager to manage a refund.
The payment commitment
There is also another possible option when accepting group reservations:the minimum payment commitment.
If the walker reserves with a payment commitment, it undertakes to pay youa minimum of 10 euros per adult and 5 euros per child at the meeting pointbefore the tour starts. In this booking process, we warn the walker of these conditions and also ask you for the card details to guarantee the reservation (but nothing is charged when you make the reservation).
Introducing the card can lead the walker to think that we will charge you at that time. But in the booking process, as well as in the reserve and reminder email, it is again explained thathave to pay the guru directly at the meeting point and that no charge has been made on their card.
Here is the notice received by the walker when booking with payment commitment:
These reservations will appear in your calendar with the label 'payment commitment':
Important:
- Functionality is activated by tour and not per account/language.
- Although you turn off the optionof "payment commitment",you have to make future reservations made under these conditions. For example, if you already have a payment commitment reservation by 14 June and decide to disable the option on 1 May, you will still have to make the reservation on 14 June under the terms of the payment commitment.
- Walker does not payNothingwhen you book even if you enter the card details.
- It is the responsibility of the guru to collect payment directly from the walker at the meeting point.
- If the walker reaches the meeting point and refuses to pay you, we recommend that you look at your confirmation email explaining that. If they are still unwilling to pay you, they are not respecting the conditions of the reservation and you can invite them to leave the tour.
- These reservations appear in your calendar with a symbol next door that puts 'payment commitment',If that symbol does not appear, it is not a group reserve and therefore does not fall within this criterion.
- These reservationsdiscount appropriations normally(adults if, children are not) and attendees are marked the same.
How to activate reservations with payment commitment?
1. Go to thepage of your tour
2. Select "Edit tour"
3. Go to "Availability"
4. In paragraph "Maximum walkers per reservation", you will first appear the number of people you accept in a single reservationwithoutcommitment to payment.
5. To activate the payment commitment, click on the box "Accept reservations from more people with a commitment to payment."
6. 6. You will appear a drop-down where you can set themaximum reserve size with group commitment(default 20 will be released)
7. ClickSave
Example:in the picture below, this guru accepts reservations de up8 walkers without payment commitmentbut if it exceeds this number, accept up to16 people in a reservation, but with commitment to pay.
That is to say, if a reservation of 7 people comes in normal, without payment commitment, but if a reserve of 12 people enters, it is accepted there it under the terms of the payment commitment.
IMportant:the maximum size of the reserve "with" payment commitment always has to exceed the "without" payment commitment.
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