Group reservations (7 people or more)

Group reservations (7 people or more)

When you become PRO, by default, the maximum number of people allowed in a booking is set to 6. 

You can modify this limit and increase it, for example, to 10 people. This way, you'll be able to accept larger bookings, which can give you an advantage in your city, boost your conversion rate, and increase the average booking size (important for the algorithm).

If a walker tries to book for more people, they will receive this notice. They won’t be able to book the tour, and if they still decide to do it, for example, by making two smaller bookings, you have the right to cancel them even at the meeting point, as the traveler is informed in this notice (the option to cancel under the "group booking" option remains available up to 15 minutes after the start of the tour and does not penalize or count against the algorithm).


The Payment Commitment

There is another possible option when accepting group reservations: the minimum payment commitment.
If the walker books with a payment commitment, they agree to pay you a minimum of 10 euros per adult and 5 euros per child at the meeting point before the tour begins. During this booking process, we inform the walker of these conditions and also request their card details to guarantee the booking (but no charges are made at the time of booking).

Entering their card details might lead the walker to think that we will charge them at that moment of the booking. However, during the booking process, as well as in the booking confirmation and reminder emails, it is explained again that they need to pay the guru directly at the meeting point and that no charges have been made to their card.

Here is the notice the walker receives when booking with a payment commitment: 



These bookings will appear on your calendar with the label 'commitment to pay'



Important:  
  1. The functionality is activated per tour and not by account/language.  
  2. Even if you deactivate the "payment commitment" option, you must still honor future bookings made under these conditions. For example, if you already have a payment commitment booking for June 14th and decide to deactivate the option on May 1st, you will still need to fulfill the June 14th booking under the payment commitment conditions.  
  3. The walker does not pay anything at the time of booking, even if they enter their card details.  
  4. It is the guru's responsibility to collect the payment directly from the walker at the meeting point.  
  5. If the walker arrives at the meeting point and refuses to pay, we recommend you ask them to check their confirmation email where this is explained. If they still refuse to pay, they are not respecting the booking conditions, and you can cancel the tour up to 15 minutes after it starts, selecting the reason 'Group Bookings'.  
  6. These bookings appear in your calendar with a symbol indicating 'commitment to pay'. If this symbol does not appear, therefore it does not fall under this "commitmen payment" criterion.  
  7. These bookings deduct credits as usual (for adults, yes; for children, no), and the attendees are marked the same way.
How to activate bookings with payment commitment?

1. Go to the page of your tour

2. Select "Edit tour"

3. Go to "Availability"

4. In the "Maximum number of walkers per booking" section, you will first see the number of people you accept in a single booking without a payment commitment.

5. To activate the payment commitment, click on the box "Accept bookings for more people with payment commitment."
6. A dropdown will appear where you can set the maximum size for group bookings with payment commitment (the default will be 20).

7. Click on Save.




Example: In the image below, this guru accepts bookings of up to 8 walkers without payment commitment, but if the number exceeds this, they accept up to 30 people in a booking, but with payment commitment. That means: if a booking for 7 people comes in, it is accepted normally, without payment commitment. However, if a booking for 12 people comes in, it is accepted under the payment commitment conditions.

Important: The maximum size of a booking "with" payment commitment must always be greater than the size "without" payment commitment.In paragraph "Maximum walkers pe reserve"You could modify from 6 pax to the line you have set out in "Maximum walkers per event", it is already considered a group if you choose 7 pax and will be activated.



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