How group bookings and payment commitment work

What’s the maximum number of people per booking?

A group booking is considered “large” when it includes 7 or more people. For example, a booking for 6 adults and 1 child is already considered a large group.
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You decide whether or not to accept large group bookings. You can configure this in the Availability section when editing your tour.

• Increase the average size of your bookings

• Improve your conversion rate (and therefore, your ranking in the algorithm)

What happens if a walker tries to book for more people than allowed?

• The system shows a blocking message

• They won’t be able to complete the booking

Sometimes, people try to bypass this by making several separate bookings. If the system detects that these are part of the same group, it will flag it, and in that case:

• You can cancel those bookings, even at the meeting point

• This condition is explained to the walker during the booking process

You can only cancel bookings for being part of a group if the system has flagged them as such. If the system doesn't identify them as a group, you must accept or manage them like any other booking.

What is the payment commitment?

When someone books above your regular limit, they will be asked for a payment commitment. This means:

• The walker agrees to pay a minimum amount per person at the meeting point

• Nothing is charged online, but they must provide a credit card to guarantee the booking

This condition is explained:

• During the booking process

• In the confirmation email

• In the reminder email

How much do walkers pay with a payment commitment?

• €12 per adult

• €5 per child

You can edit these amounts in the Availability section of your tour settings. If you don't set anything, the default values will apply.

How do I identify these bookings?

These bookings work like any other when it comes to:

• Credit usage (only adults are counted)

• Marking attendance (you must mark them like any other booking in your calendar)

What if the walker refuses to pay at the meeting point?

• Ask them to check their confirmation email, where the payment condition is explained

• If they still refuse, they are not respecting the booking conditions

• You can ask them to leave the tour

What if I want to disable the payment commitment?

• Bookings already made with a payment commitment remain active under those conditions, even if you deactivate the option afterward

Example:
You receive a booking with payment commitment for June 14
You deactivate the option on May 1
→ You must honor the June 14 booking and collect payment at the meeting point

How to activate the payment commitment

• Go to your tour and click Edit tour

• Open the Availability section

• Set the maximum number of people per booking without payment commitment

• Check the option Accept larger bookings with payment commitment

• Set the new maximum with payment commitment (default: 20 people)

• Define how much you want to charge per adult and child

• Click Save

Example:
You accept up to 8 people without payment commitment
You accept up to 16 people with payment commitment
→ A booking for 7 people will not trigger the payment commitment
→ A booking for 12 will

The limit with payment commitment must be higher than the limit without.

What if a large group shows up but wasn’t detected by the system?

• Accept or reject them, based on your own judgment (they’re not under group conditions)

If you decide not to accept them:

• Still mark them as present in your calendar

• Later, report each of those bookings negatively from the app

• Once the event is over, contact your Account Manager to manage the refund