Availability of my tour, how to close an event?

For travelers, when they are browsing for a tour, they can filter by dates, and expect that if a listing is shown as available for the chosen dates, they could attend, if it appears in the search.

That's why you must block the event or time range in advance in the GuruWalk system to avoid having to cancel bookings and generate a bad experience for travelers.

By "event", we mean a specific tour (Ex: tour on September 2 at 10:00).

Availability panel:

1) Go to the tour page. (Image 1)

2) There you will see a lock that says "Block events" under "Edit tour", click there.

3) You will land on your tour availability panel. At the end you will see 2 blue buttons, these are the ones that interest us.

Availability Panel features:

• Block events individually. Here you can block events one by one, perfect if you are unavailable because you have a meeting, for example.
• Block date range. Here you can block events for a period of time, more practical if you are traveling, for example.
  

NOTE! You can block events in all the languages of your tour, or choosing only the language you need to block.

Image1. My tours

Image 2. Tour page

Image 3. Availability Panel

Block events individually: Blocking an event does not cancel the bookings already confirmed automatically.  In the section, it will show you if you have pending bookings and in which languages, as you can see in the image.

Blocking is useful if you do not want to receive any more bookings for an event, if you want to cancel it, you must go to the section of your bookings and make the cancellation in the system

Block date range: If you do it this way, it is recommended that you go to the individual blocking section (F5 first), so you can see if you have pending bookings on those dates and confirm that it has been blocked correctly since the change will be reflected there as well.

You should not get confused between blocking events and closing your tour,​ be very careful. When you close your tour, all the bookings you have upcoming will NOT be automatically canceled and this should not be done lightly, you should cancel them first.

It is important that you contact us before if you want to close your tour, and you have active bookings, as it is necessary to cancel them, and we could relocate them to other gurus.

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