Billing and Payments

Billing and Payments

Invoice or receipt 

If you are a self-employed or company and need an invoice,please provide us your complete billing information, you can fill in it below :



Otherwise, GuruWalk will issue a receipt, ticket or simplified invoice, as proof of your payment. Spanish taxes will be reflected on the receipt,  if you are a company or  self-employed it's possible that this type of proof will not be valid for your accounting.


Invoicing inside EU

For operations between professionals that operate in the EU except Spain, it’s mandatory for both companies to stay registered in the VIES system. This is a European requirement, it has no cost but it does have documentary obligations. You can get more information here



NOTE: GuruWalk will NOT be able to issue invoices to professionals from the EU (with the exception of Spain) who are not registered in the VIES system, in this case it will only be possible to issue a receipt or simplified invoice.


Invoicing outside EU

In this case, it's necessary for you to fill in your billing information, including your VAT number or tax identification valid in your country.


Payments

GuruWalk payment method is by credit or debit card. You pay for credit packages in advance and when your credit balance runs out your card will automatically be charged.


New Payment Platform

You can configure your payments from this section in your profile, either via the web or mobile. The first step is different depending on the device, but we'll explain it to you below

WEB
You can set up your payments from this section in your profile






MOBILE
If you are browsing from your mobile, follow these steps: Click on 'Edit my profile'


Once there, click on Profile Info

A dropdown menu will appear; select "Payments"


Once you are in the 'Payments' section, the steps are the same regardless of the device
Important: If it's your first time accessing the new payment system, you will only see the first tab 'automatic payments.' It will be necessary to configure this step first to be able to make one extra payment




In the first tab "Automatic payments," we will configure the payments that will be made automatically every time your account runs out of credits

1.-Here you will see the price to pay for each credit.

2.-That is the amount of credits that will be automatically recharged to you each time (the default is 100). You can customize the amount of the automatic recharge by clicking on this section. The screen below will appear, and you can choose between recharges of 50, 100, 200, or 500 credits.


IMPORTANT: In high booking season, if you choose a very low amount of credits and charges are made very often (1 per day or more) your card could be blocked, so remember to update this parameter.

3.- Here you will find the card where automatic payments will be made. If you want to change it or if you don't have one, clicking on this section will bring up a screen like the one shown below. Here, you enter the card details and must authorize it. This step does not incur any charge on your card.


4.- Extra payment, in order for this section to appear, it is necessary to have automatic payment configured. Here, you can make one-time payments with other cards and for different credit amounts. By clicking here, the following screen will appear, where you can set the amount of credits for this extra purchase. Once the amount is configured, you click on 'start purchase,' and the payment screen will appear




The automatic charge failed and another troubles


Payments can fail for a variety of reasons. If this has happened, you will automatically receive an email notifying the problem. Below we will try to explain the possible reasons why a credit card payment might fail and how we could solve it.



             1.- Insufficient funds

This happens when there aren't enough funds in your account to charge the payment, but it also happens if your card has a daily or monthly spending limit and that has been exceeded. If that happens, we will try again a few days later.

You can also make the payment from your profile or in the following payment link, if you follow the link, make sure you are logged into your profile 🙏

            2.- Card needs an extra Authentication

For extra fraud protection,sometimes your bank requires you to complete an additional verification step when paying. Typically, one message will be sent from an authentication page on your bank’s website, and they will enter a password associated with the card or send a code to your phone.


It may take time to see it, or you might miss it , although we will try to pass the charge again, it may not be effective until you approve it.


You can also make the payment from your profile or in the following payment link, if you follow the link, make sure you are logged in to your profile 🙏


             3.- More types of declined payment 

If you are spending many credits on the platform,and the charges are made very often, your bank may think that something is wrong and block the charges that come from us.


If that happens, contact us to see other purchase options for big amounts of credits with different payment methods.


 If your card has expired, it is necessary for you to insert a new one, see above how.


If your bank rejects the charge, it could be for various security reasons, or even because your card does not support international payments. In this case you should contact your bank.


If you have reviewed the previous points and the problems persist, please contact us.


I have a charge but I don't see the credits in my account

It is unusual but sometimes there may be a connection failure and you have a charge that has not generated credits.



First, please check in the credits section of your profile that they have not actually been added (you have to look at it in the other section of the help center).


If the credits have not been added, please send us an email to : billing@guruwalk.com including: the date of the charge on your card and the email associated to your account and we will review it and add the credits.

Need more help

Please write us to:

Mail: billing@guruwalk.com

WhatsApp: +34 644 63 98 81




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