Can a review can be deleted or modified?

Can a review can be deleted or modified?

Yes, you can request to have a review removed or modified if it doesn’t comply with our Review Policy. Before contacting us, please review the policy to make sure the opinion actually violates any of the conditions.

Info
Keep in mind that reviews in which the walker shares their personal feeling or opinion about the tour are generally not removed.

If that’s the case, fill out our form explaining the situation. Our team will review your case and, after evaluation, will inform you as soon as possible whether the review will be removed or not, along with the reasons.

Warning
Please note that reviews are linked to your profile, so even if you delete the tour that generated the review, it will still appear on your profile.

Notes
There is a limit to review removal requests: a maximum of 3 reviews per month will be reviewed for Hobby accounts and a maximum of 5 for PRO accounts. In addition, reviews that are more than 1 month old will not be reviewed.

    • Related Articles

    • Reviews Policy

      At GuruWalk we are committed to the quality of the advertised tours available on the platform and Walkers' opinions are a useful source of evaluation based on the different experiences they have had when booking and/or enjoying an experience through ...
    • How are the reviews and rating of tours displayed?

      Your reviews are displayed by the language of the review The idea is that the walker has a more realistic view of the quality of the tour. As you can see in the picture below, both the quality and quantity of reviews are now displayed based on the ...
    • Where can you see your reviews on GuruWalk?

      On GuruWalk, you have all the information about your reviews in one place so you can easily keep improving your tours. How to access your reviews: From the website: Go to your Guru profile and click on the “Reviews” tab. From the app: Open the menu ...
    • RECOMMENDED Label

      What does the 'Recommended label' mean? The label is designed to help walkers choose tours with the highest quality. This is assigned automatically by the system based on the average on quality factors and to recognise the excellence of certain ...
    • How is my tour valuation calculated?

      The rating of your tour is calculated by averaging the last 100 reviews in the tour’s language. If your tour has fewer than 100 reviews, the average will be based on the total number of reviews received. As for your overall guide rating, if you have ...