Fraud Policy
At GuruWalk, our business relationship with guides is based on trust. It is the guide himself who, through the marking of tour attendees, ‘communicates’ to us the perceived value of our service and, consequently, the corresponding financial compensation.
However, sometimes, gurus can compromise this trust, committing what we at GuruWalk know as ‘fraud’.
Therefore, if fraudulent behaviour is detected, GuruWalk may apply the Fraud Penalty to the guru.
Effective January 2025
What is considered ‘fraud’ on GuruWalk?
Any practice carried out within the platform for the purpose of avoiding the payment of credits:
- Marking as a no-show a walker who did attend the tour
- Asking a walker to cancel their booking to avoid the guru's unjustified cancellation penalty.
How is fraud detected?
Various indicators (attendance rate, discrepancy between attendees, % of walker cancellations, etc.) are frequently checked to identify gurus who engage in this type of practice.
What is the penalty?
Committing fraud means a loss of the trust placed in the guru, so, as we cannot know exactly the veracity of their data, the Fraud Penalty consists of:
The TOTAL CHARGING, retroactively, of:
- No-shows
- Cancellations of the walker
What is the size of the penalty?
- If the guru has obtained > 50 bookings in the last 15 days, all No-shows and walker cancellations that have taken place in the last 15 days will be charged.
- If the guru has obtained < 50 bookings in the last 15 days, the guru will be charged for all No-shows and walker cancellations that have taken place over the last 50 bookings.
Repeat offending behaviour
The penalty is applied each time the guru is detected as ‘guru with fraudulent behaviour’ in the periodic review.
Failure to change this behaviour may result in the tour/account being closed.
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