How can I contact my guide/guru?
If you still have any questions about the tour you have booked or just want to confirm your attendance, it is very easy to contact your guru ✍️.
1️⃣ On the tour page, under the tour title, click on your Guru name, which will take you to the page of the Guru:
2) under the picture on your right, click on "Contact with ..." to send a message to the guide:
➡️➡️Please note that in order to send messages through the GuruWalk platform, you must have an account.
If you have a booking, you can contact your guide from your
GuruWalk booking panel by clicking on the
Contact the Guru button.
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I can't find my guide/guru. ?
If you can't find your guide, we recommend you try to get in touch with him/her by contacting via the platform. ☝️ If possible, please check your email, it hasn't been cancelled, has it? If so, we are very sorry that you are already at the meeting ...
How do I pay the guide?
At the end of the tour, it will be time to give your voluntary contribution to your guide. ? If you have to leave the tour before the end of the tour, you can always give your contribution to your guide before you leave. What currency should the ...
The guide doesn't answer me, what should I do?
Are there still a few days to go before your tour takes place? In this case, we ask for a little patience, we are sure you will hear back soon! Please note that guides usually respond to these messages within 24-48 hours prior to the tour. Is your ...
The guide changed my booking details (time, meeting point, date...).
The Meeting Point has been modified ? If your guide has informed you by a private message of a different meeting point to the one you received in your confirmation email, please follow his/her instructions, as he/she must have changed the meeting ...
How much time in advance should I arrive at the meeting point?
It is important to arrive about 10 minutes before the guruwalk’s start time. If you do not arrive on time, the guide has the right to give your reserved places to other travellers. If you know in advance that you will not be able to arrive at the ...