How can I modify an event or cancel a booking?

If you receive a booking that you are not able to do, you have two options, even if the booking hasn't been confirmed yet

If you can't do the tour, you have two options, that you must do before the starting time of the tour:

-Modify the event: You will have to talk to the travelers to specify a new time/date to do the tour and make the update in the system as we explain later.

-Cancel an event/booking: This option creates a bad experience for the traveler. So, as long as it can be avoided and anticipated, as much the better! In addition, the cancellation rate is one of the factors of your tour's position on your city's page. The more cancellations and the closer to the date of the reservation, the worse position you will have and the fewer reservations you will receive. That's why we always recommend you change the time of the event instead of canceling it.

Step by step to modify an event(3.1) or cancel(3.2) an event/booking

1) Go to your Bookings and by default, it will show you the "upcoming events", you can also filter by: 

1. Tour name
2. Date of the event
3. Language

2) Find the event you need to change and click on "Manage Event". 

3.1) Click on "Modify Schedule", select the new date/time and click on "Yes, modify schedule"

  

3.2) Find the event/booking you want to cancel, click on "cancel event"/"cancel booking" and you will follow a series of steps to make the cancellation correctly:

Difference between canceling an event or a booking:

1) Canceling an event: This must be done, when you are not going to be able to go to do the tour, so this way, all the confirmed bookings for the event will be canceled and the combination date/time event, will be automatically blocked, so this way you won't receive more bookings.

2) Cancelling a booking: This can be done, when a traveler asks you to cancel a booking or they have more than one booking by mistake, this way, the event will be happening and the tour date will remain open until the beginning of the tour.

 

First screen to start the cancellation process:

Indicate the reason for cancellation and continue:

Write an explanation, at least 50 characters long, to the traveler, here are some tips on how to write the best cancellation message.

Finally, you only have to confirm the cancellation

 Remember that the cancellation must comply with the cancellation policy.

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