How do I contact walkers?
When a walker books your tour, you’ll receive an email with the booking details. From that moment on, you can get in touch with them in different ways, always within the platform’s terms and conditions.
Individual contact with each walker
To reach out to a specific walker, go to your calendar, open the event, and select the corresponding booking. The available ways to contact the walker depend on whether the tour has already taken place or not.
If the event has already finished, you’ll only be able to message the walker through the platform by clicking "Contact via GuruWalk".
Contact with all walkers of the event
In addition to the automatic messages that are sent by default, you can also send a broadcast message to all the walkers of the same event at once.
To do this, go to your calendar, open the event, and click on “Send broadcast message” (or “Broadcast”, depending on the version you are using).
Watch video
Related Articles
What to do when walkers are reported for bad behavior?
The purpose of this article is to help you deal with these walkers in order to modify their behavior both with you and, in the future, with other Gurus. From experience, if these recommendations are followed, the walker's behavior changes, and both ...Automate the messages you send to your walkers
You can set up 3 automatic messages to improve your travelers’ experience: Welcome, Reminder, and Thank You. Why is it important to set up all 3 automatic messages? With this type of tour, travelers don’t pay anything in advance and there are no ...How to contact GuruWalk if you are a guide
If you are a guide and need help or have any questions, these are the available contact options. We recommend always starting with your Account Manager, as it is the fastest and most direct way to get support. 1. Contact your Account Manager This is ...How to contact Guruwalk if you are a guide
If you need help or have any questions, these are the available ways to get in touch. We always recommend starting with your Account Manager, as it is the fastest and most direct option. 1. Contact your Account Manager This is the most direct and ...If you're an agency or coordinate multiple guides, you can give them access to your account with the Guide Role.
If you are the owner of a GuruWalk account and work with other people on your team, this feature is for you. Thanks to the guide role, you can invite other guides to help you manage the account, giving them limited access only to the tours they are ...