How do I contact walkers?

When a walker books your tour, you’ll receive an email with the booking details. From that moment on, you can get in touch with them in different ways, always within the platform’s terms and conditions.

The contact information must only be used for the proper organization of the tour. It is mandatory to keep communication professional, and according to Data Protection Law, you are not allowed to contact walkers through other channels once the tour has ended.

Individual contact with each walker

To reach out to a specific walker, go to your calendar, open the event, and select the corresponding booking. The available ways to contact the walker depend on whether the tour has already taken place or not.

If the event has already finished, you’ll only be able to message the walker through the platform by clicking "Contact via GuruWalk".

Contact with all walkers of the event

In addition to the automatic messages that are sent by default, you can also send a broadcast message to all the walkers of the same event at once.

To do this, go to your calendar, open the event, and click on “Send broadcast message” (or “Broadcast”, depending on the version you are using).

This button is always available: from the first booking of the event until after it has finished.

Watch video

• Related Articles

• What to do when walkers are reported for bad behavior?

  The purpose of this article is to help you deal with these walkers in order to modify their behavior both with you and, in the future, with other Gurus. From experience, if these recommendations are followed, the walker's behavior changes, and both ...

• Automate the messages you send to your walkers

  You can set up 3 automatic messages to improve your travelers’ experience: Welcome, Reminder, and Thank You. Why is it important to set up all 3 automatic messages? With this type of tour, travelers don’t pay anything in advance and there are no ...

• If you're an agency or coordinate multiple guides, you can give them access to your account with the Guide Role.

  If you are the owner of a GuruWalk account and work with other people on your team, this feature is for you. Thanks to the guide role, you can invite other guides to help you manage the account, giving them limited access only to the tours they are ...

• Set up your tour availability: Events without bookings, group size, booking limit, and payment commitment reservations (PRO only)

  In this article, we explain three key points to configure your bookings: Block events without prior reservations Maximum number of walkers per event Maximum number of walkers per reservation You can find them in My Tours > Edit > Availability Block ...

• Data protection (walker's data)

  As a guru, you are responsible for the proper handling of the data that the walker shares with you when booking a tour. This includes their phone number and name, for example. Before making use of this data, we recommend that you read our Privacy ...