How do I contact walkers?

When travelers make a booking, you will receive the contact’s phone number with the reservation details if they have filled out this information or you can also get in touch through the platform.

This contact information is given for the correct development of the tour, and the communication must comply with the terms and conditions of the platform, always maintaining a professional communication.​

To see the booking data you can go to "Your upcoming events" and click on "Manage event".

You will see the confirmed bookings for the event with the details of each traveler.

 

• Related Articles

• How to contact travelers like a pro (with templates!)

  It’s essential to contact travelers before and after the guruwalk. If you do it the right way, you can get more money and better reviews on your profile. In this post, you’ll discover when and how to contact travelers like a pro, with practical ...

• What to do when walkers are reported for bad behavior?

  The purpose of this article is to help you deal with these walkers in order to modify their behavior both with you and, in the future, with other Gurus. From experience, if these recommendations are followed, the walker's behavior changes, and both ...

• Automate the messages you send to your walkers

  We explain why and how to use the feature to send a welcome message, tour reminder message and thank you message, to all your bookings automatically, helping you eliminate the need to copy and paste these messages. Why is it important to set each one ...

• How can I contact all walkers in one event at once?

  If you have the automatic welcome, reminder and thank you messages are sent privately to each walker who makes a reservation on the tour, these messages do not appear in your inbox even if you are sent. If you don't have them set up yet, we leave you ...

• How do the roles of Guía work?

  The functionality of guiding roles is designed for agency profiles or guiding group profiles that we have as suppliers on the platform. This functionality allows you to give access to your guides to a limited extent to certain actions within the ...