How to Report a Traveler for Inappropriate Behavior?
Why Report a Traveler for Inappropriate Behavior?
Sometimes, uncomfortable situations arise with travelers, and it is both normal and recommended to document what happened. The reporting feature allows you to do this.
By reporting a traveler, you help other guides be aware of potential issues and prepare accordingly. If a traveler repeatedly behaves inappropriately, it is useful for the community to be informed to manage the situation better.
Can I Cancel a Traveler Who Has Been Previously Reported?
No. The purpose of this information is to help you be better prepared, not to exclude travelers. The more reports that exist, the more useful this tool will be for the community.
This feature is designed to improve management and obtain better results.
What Types of Behavior Can Be Reported?
Any inappropriate attitude or uncomfortable situation that you wish you had been warned about. Examples include:
- Unfair payment
- Leaving the tour without notice
- Interrupting the guide
- Constantly getting distracted
- Disrespecting the group
How Do I Know If a Traveler Has Been Reported?
You can view reports from your calendar by clicking on the event.
If you click on the reservation name, you can see more details, including any positive or negative comments left by other gurus.
What Do the Icons Mean?
How Can I Report a Traveler?
To report a traveler:
- The check-in time must have passed (30 minutes after the tour starts).
- You will see the reporting option when clicking on the reservation.
You can rate the traveler positively or negatively. If you leave a negative rating, you must provide a comment explaining your decision. Reminder: The traveler cannot see your comments. Reports are for the benefit of other gurus.
Reporting Tip
Reporting a traveler for an issue during the tour can also help the review moderation team make a decision in your favor if the traveler later leaves a bad review and you request its removal.
Example Report:
"The traveler was very distracted during the tour. They kept separating from the group, and I had to constantly ensure they didn’t get lost."
Later, the traveler leaves a 1-star review, saying they couldn’t follow the explanations.
Will the Traveler Be Notified of My Report?
No. Reports are confidential and only visible to other gurus. In fact, it's very important not to share this information with travelers. Reports contain sensitive information, and disclosing them could cause problems for you or other gurus.
Warning: Notifying a traveler that they have been reported can result in penalties or the cancellation of your tour.Specific Reporting Cases & Best Practices
Insufficient Payment
If a traveler contributes significantly less than expected, reporting them can help other guides reinforce the concept of free payment and better explain the tour’s value.
You can also customize your message to that traveler with extra details about local costs, currency exchange rates, etc.
Late Arrival
A tour reminder message can help emphasize the importance of punctuality.
Consider including:
- The next two stops on the tour so latecomers can find you.
- A tip to download the city map in advance, especially if internet access is limited for tourists.
Leaving the Tour / Lack of Interest
If a traveler has been previously reported for leaving early, they may be more prone to distractions.
Solution: Avoid long stops in crowded areas to minimize distractions.
Sensitivity to Political Topics
In destinations where certain topics are delicate, reports help other guides avoid potential conflicts.
Keep in Mind: Everyone can have a bad day. Instead of judging a reported traveler, use this information to your advantage to approach the situation in the best possible way. 90% of reported travelers do not repeat inappropriate behavior.Related Articles
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