I can't find or haven't received my booking confirmation email.

I can't find or haven't received my booking confirmation email.

We always send an email when you book with GuruWalk. If you haven't received it, it may have been left in your spam folder or the email you provided is not correct. 

If you think your email was misspelt, please contact us specifying the date, time, city and name of the tour you booked so that we can locate the booking in our system and help you amend the email.

If you have lost/deleted the email we cannot resend you the confirmation email, but you can contact us to send you your booking details. You can always access your booking details in your booking panel.

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