I can't find or haven't received my booking confirmation email.
We always send an email when you book with GuruWalk. If you haven't received it, it may have been left in your spam folder or the email you provided is not correct.
If you think your email was misspelt, please
contact us specifying the date, time, city and name of the tour you booked so that we can locate the booking in our system and help you amend the email.
If you have lost/deleted the email we cannot resend you the confirmation email, but you can
contact us to send you your booking details. You can always access your booking details in your
booking panel.
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I want to cancel my booking.
NB: Follow these steps only if you are not able to attend the tour you have booked and/or if you want to book a different tour at the same time. In case you only want to change date, language, number of participants of the same tour, click HERE In ...
I can't find my guide/guru. ?
If you can't find your guide, we recommend you try to get in touch with him/her by contacting via the platform. ☝️ If possible, please check your email, it hasn't been cancelled, has it? If so, we are very sorry that you are already at the meeting ...
How do I know if my booking is confirmed?
Depending on the tour you book, the guru may need to confirm your booking. If your booking is confirmed automatically, you will receive your booking details in your ? email. You will also be able to see the details in your booking dashboard and in ...
How can I see my booking details?
You can view your booking details by logging in and going to your active booking panel or in our confirmation email with the subject: "Details of your confirmed GuruWalk booking".
The guide changed my booking details (time, meeting point, date...).
The Meeting Point has been modified ? If your guide has informed you by a private message of a different meeting point to the one you received in your confirmation email, please follow his/her instructions, as he/she must have changed the meeting ...