I want to cancel my booking.

I want to cancel my booking.

NB: Follow these steps only if you are not able to attend the tour you have booked and/or if you want to book a different tour at the same time.
In case you only want to change date, language, number of participants of the same tour, click HERE

In order to proceed with the cancellation, log-in to your GuruWalk account, and look for the booking you want to cancel among your Upcoming Bookings. Then, click on "Cancel Booking".


After that, select the reason for your cancellation, and then click again on "Cancel my booking".



After completing the process, you will receive a confirmation e-mail, and you will find this booking among your Cancelled Bookings.


You can also cancel your booking from the confirmation email you received when you initially made your booking. Just click on "Cancel booking":



    • Related Articles

    • I would like to modify my booking (date, language, number of participants,...)

      It's very easy! ? You just need to log in and go to your bookings: ➡️ If you want to change the date, language and/or the number of persons attending the tour, you will only have to click on "Modify Booking" on your booking: On the next step, you ...

    • Tips for booking a guruwalk

      The booking process is super easy, so when you're on the city page, the guruwalks are already sorted so the first one you see is the most popular! Using our filters of date, PRO quality, tour language, days of the week and schedule will show you the ...

    • The guide changed my booking details (time, meeting point, date...).

      The Meeting Point has been modified ? If your guide has informed you by a private message of a different meeting point to the one you received in your confirmation email, please follow his/her instructions, as he/she must have changed the meeting ...

    • How can I see my booking details?

      You can view your booking details by logging in and going to your active booking panel or in our confirmation email with the subject: "Details of your confirmed GuruWalk booking".

    • I can't find or haven't received my booking confirmation email.

      We always send an email when you book with GuruWalk. If you haven't received it, it may have been left in your spam folder or the email you provided is not correct.  If you think your email was misspelt, please contact us specifying the date, time, ...