The guide has cancelled my booking, what can I do? ?
We are sorry to hear that your tour has been canceled. 🥴 Gurus sometimes have last-minute changes, inclement weather or simply do not reach the minimum number of participants.
However, we have more than 2000 tours all over the world, so you will most likely be able to enjoy one in the city.
Here you have!
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The guide changed my booking details (time, meeting point, date...).
The Meeting Point has been modified ? If your guide has informed you by a private message of a different meeting point to the one you received in your confirmation email, please follow his/her instructions, as he/she must have changed the meeting ...
How can I contact my guide/guru?
If you still have any questions about the tour you have booked or just want to confirm your attendance, it is very easy to contact your guru ✍️. 1️⃣ On the tour page, under the tour title, click on your Guru name, which will take you to the page of ...
I can't find my guide/guru. ?
If you can't find your guide, we recommend you try to get in touch with him/her by contacting via the platform. ☝️ If possible, please check your email, it hasn't been cancelled, has it? If so, we are very sorry that you are already at the meeting ...
I want to cancel my booking.
NB: Follow these steps only if you are not able to attend the tour you have booked and/or if you want to book a different tour at the same time. In case you only want to change date, language, number of participants of the same tour, click HERE In ...
The guide doesn't answer me, what should I do?
Are there still a few days to go before your tour takes place? In this case, we ask for a little patience, we are sure you will hear back soon! Please note that guides usually respond to these messages within 24-48 hours prior to the tour. Is your ...