Cancellation Policy

One cancelled reservation generates a very bad experience and completely disrupts passengers' plans. The high number of cancellations by the guru has generated hundreds of complaints from dissatisfied travelers who will never re-book with GuruWalk.

This greatly affects our ability to attract customers to your tours, as with a high percentage of cancellations, the cost of acquisition per customer increases considerably, limiting the investment we can make to achieve them. As a result, we have been obliged to change the cancellation policy:

Effective September 2024, the platform will charge all cancellations from the guru to 1 credit (excluding under 14).

What kind of cancellations if justified?

1. Group reservation: bookings of 6 people or more (if you do not accept group bookings).
2. Duplicate booking
3. Spam

These cancellations will be only if the system detects them as such and will be marked in your calendar. If the system has not detected them, the appropriations for these reservations will be deducted.

If you have a health problem, personal emergency or cause of demonstrable majeure, talk to your Account Manager on these discounted appropriations.

What kind of cancellations are not justified?

Any other reason not provided for as justified cancellation in the preceding paragraph: because it does not reach the minimum number of attendees, the walker asks me to cancel, another...etc.

If the walker tells you that he cannot attend and asks you to cancel the reservation, tell him that you must cancel or modify it on your own in its reservations section. You can see them in www.guruwalk.com/bookings If it does not, expand the squares on your tour knowing that they are not going to be occupied and as a no show.

Do you have no choice but to cancel?

• Cancel correctly: in the event of your calendar. If you cancel only by message on the platform or Whatsapp, it will be considered fraud and a penalty of 100 euros.
• In advance: cancel the reservation as soon as possible so that the cancellation is as little traumatic as possible for the walker.
• Explains the reason for cancellation: explains the reason and apologizes for the inconvenience caused.
• Give alternatives: propose another schedule, another similar tour available at GuruWalk, personal recommendations, etc.

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