I can't find my guide (guru)
If you can’t find your guide (guru), we recommend reaching out to them by sending a message through the platform.
☝️ Please also check your email to make sure your booking hasn’t been cancelled. If it has, we’re very sorry you arrived at the meeting point without seeing the cancellation notice. We apologize for any inconvenience this may cause to your itinerary. But don’t worry—there might be another GuruWalk starting soon near you. You can browse all our tours here 🌏
Related Articles
How can I contact my guide/guru?
If you have any questions about the tour you have booked or want to book, want to confirm your attendance, or simply want to ask the guide a question, it is very easy to contact your guide (guru)✍️ OPTION 1: IF YOU DON'T HAVE A BOOKING YET On the ...
How do I pay the guide?
At the end of the tour, it will be time to give your voluntary contribution to your guide. ? If you have to leave the tour before the end of the tour, you can always give your contribution to your guide before you leave. What currency should the ...
The guide doesn't answer me, what should I do?
Are there still a few days to go before your tour takes place? In this case, we ask for a little patience, we are sure you will hear back soon! Please note that guides usually respond to these messages within 24-48 hours prior to the tour. Is your ...
Where can I find the photos we took on the tour?
GuruWalk, as a booking platform, does not receive the group photos that our local guides (gurus) take during the tour. ? The only way to receive them is to ask your guide directly through the platform's messaging system.
The guide changed my booking details (time, meeting point, date...).
The Meeting Point has been modified ? If your guide has informed you by a private message of a different meeting point to the one you received in your confirmation email, please follow his/her instructions, as he/she must have changed the meeting ...