I can't find my guide/guru. ?
☝️ If possible, please check your email, it hasn't been cancelled, has it?
If so, we are very sorry that you are already at the meeting point and until now haven’t seen the cancellation message. We apologize for the inconvenience this causes to your itinerary, but there may be another guruwalk starting soon near you. Here you can check all our tours.
Contact us to follow up on the situation if you were unable to find your guide.
This is not the experience we want for our travellers, and we will take the necessary measures so that this does not happen again.
Related Articles
How can I contact my guide/guru?
If you still have any questions about the tour you have booked or just want to confirm your attendance, it is very easy to contact your guru ✍️. 1️⃣ On the tour page, under the tour title, click on your Guru name, which will take you to the page of ...
How do I pay the guide?
At the end of the tour, it will be time to give your voluntary contribution to your guide. ? If you have to leave the tour before the end of the tour, you can always give your contribution to your guide before you leave. What currency should the ...
Where can I find the photos we took on the tour?
GuruWalk, as a booking platform, does not receive the group photos that our local guides take during the tour. ? The only way to receive them is to ask your guide directly through the platform's messaging system.
The guide doesn't answer me, what should I do?
Are there still a few days to go before your tour takes place? In this case, we ask for a little patience, we are sure you will hear back soon! Please note that guides usually respond to these messages within 24-48 hours prior to the tour. Is your ...
The guide changed my booking details (time, meeting point, date...).
The Meeting Point has been modified ? If your guide has informed you by a private message of a different meeting point to the one you received in your confirmation email, please follow his/her instructions, as he/she must have changed the meeting ...