Avoid penalties, reduce your no-shows, and minimize your cancellations
Guru no-shows and unexpected cancellations are two of the worst experiences a traveler can have on GuruWalk.
Reduce your no-shows and improper cancellations with good calendar management
Create your schedule thoughtfully
If you’re not sure you can maintain a generic schedule year-round, create more limited schedules (by month or even specific time slots).
Block events in case of unforeseen circumstances
If something unexpected comes up, block your events as soon as possible so you don’t receive bookings you’ll have to attend (or cancel).
If unavoidable, cancel properly
If you face an unavoidable situation, cancel the event as soon as possible, selecting the appropriate reason so travelers are properly notified.
If you don’t block or cancel correctly through the platform, events remain open and you may continue receiving bookings.
Minimize the negative impact on the traveler
Unexpected events can always happen. Whenever possible, try to minimize the negative impact on the traveler.
Offer alternatives before canceling (change of time or date)
If you can’t, find a trusted person to cover for you
If no other option exists, communicate with the traveler and try to suggest other GuruWalk tours
Consequences of poor calendar management
Travelers may leave negative reviews even if the tour didn’t happen; they can also evaluate your management
Two no-shows can lead to the closure of your tour
Frequent cancellations may result in penalties (and possible tour closure). A “Cancellation Risk” banner will also appear on your tour