At GuruWalk, we want every experience to be amazing. That’s why we provide ongoing support to our gurus, with the goal of making sure walkers enjoy each tour so much that choosing a guruwalk becomes their favorite activity whenever they travel the world.

Criteria to verify quality

•  The guru’s good attitude 
  

Gurus have to be professional, positive, kind and respectful with travelers. Before or after the tour, they have to keep this attitude when they are communicating with them or replying to their opinions. During the tour, they have to connect with travelers and become more than a guide: moreover, their city's ambassador and the travelers' new local friend.    

• Good organization and management of the guruwalk

Gurus have to manage their bookings and their tour in a professional way and understand the use of the platform well. They have the ability to adapt to unforeseen events (rain, older travelers, ...) and always make sure the traveler has the best time possible. Meeting this criterion entails complying with the cancellation policy, which we explain in more detail here.

•  Incredible experiences 

On one hand, gurus are experts in the topics that they explain during their experiences: they give their personal touch, unique knowledge and recommendations, always sharing truthful and enlightening explanations. On the other hand, they are experts who know best how to share their knowledge with travelers, doing it in a fun and entertaining way, adapting to their audience.

How is a guruwalk’s quality monitored?

We have a quality metric for each guru in our internal system. To measure traveler satisfaction, we take into account several factors such as the number of opinions published on the guru’s profile and the overall rating of the tour. The latter is equal to the average of all the opinions published by travelers on the tour page. In addition, we also receive private comments from travelers that we also share with the gurus when relevant.

If these quality parameters are not met, GuruWalk reserves the right to close these tours on the platform

How to improve a tour’s quality?

The easiest way is to take into account the traveler’s opinions and ask for feedback by message after the tour. There is always something to improve.

Gurus can count on the support of thousands of other gurus by asking their questions in our Facebook group. This sense of community to support and improve together is part of the essence of GuruWalk. We also have a blog and a YouTube channel with lots of content that we are updating with the best advice that gurus give us.

To receive more personalised advice tailored to the circumstances and specific features of your destination, you can also reach out to partners@guruwalk.com