The essentials for a great start at GuruWalk
Welcome to GuruWalk!
If you're reading this, it's because you're starting your journey as a guide (or guru) in our community, and we want to make sure your experience is the best it can be from day one.
Here are the key points to start off on the right foot (and avoid headaches later on 😉).
Here are the key points to start off on the right foot (and avoid headaches later on 😉).
We won’t go into too much detail here, since all these topics are already explained in more depth in other Help Center articles, but this summary will serve as a basic checklist.
🔔 How to know when you receive bookings
From the moment your tour is approved, you can start receiving bookings. Each time you get a booking, you’ll be notified by email and in the app.
All bookings are auto-confirmed, which means travelers don’t need to re-confirm their attendance.
Even if you message them and they don’t reply, most of the time they’ll still show up at the meeting point.
Don’t expect travelers to confirm their attendance. Even if they don’t reply to your messages, there’s a good chance they’ll still show up for the tour.
🔑 For a great start...
Complete these steps to start off on the right foot:
✅ Download the app and turn on notifications:
Manage bookings, schedules, and messages easily.
Download it here.
✅ Manage your calendar properly:
Make sure your schedules are properly set up and avoid problems
✅ Minimize traveler no-shows with effective communication:
Set up your automatic messages to maintain a good connection with travelers at all times.
✅ Register attendees and no-shows:
Manage attendance properly to avoid penalties.
🚨 Avoid a bad ending...
Avoid having your tour closed by following these simple tips:
❌ 0% guru no-show:
Two no-shows from the guide can result in the tour being closed
❌ Avoid canceling:
- Only cancel if there’s no other option: Illness, force majeure, city restrictions, etc.
If you have no other choice, cancel properly from your calendar by selecting the event and choosing the appropriate cancellation reason.
- Look for alternatives or reschedule the event; if you don’t have any bookings, block the event so no one can book it.
- If you cancel too often: the “cancellation risk” banner will appear, your metrics will be affected, and it may lead to unwanted charges (for PRO accounts).
❌ Don’t commit fraud:
If you can’t run the tour, look for alternatives. Asking the traveler to cancel their booking for you is considered fraud and may result in your tour being closed.
📚 Review the platform policies
Knowing the rules is key to offering a great experience and avoiding unpleasant surprises.
Check out our policies here.
Check out our policies here.
Start off on the right foot and everything will be much easier 🙂 And remember: if you have questions, the Help Center is here for you.
Related Articles
Why choose GuruWalk?
If you're thinking about offering a free tour, you're probably wondering whether it's worth doing it through a platform like GuruWalk or on your own. In this article, we’ll explain why more and more guides are choosing GuruWalk to start (or scale) ...Free Tour creation and approval process on GuruWalk
To create a tour, you must first be registered as a guide on GuruWalk. If you haven’t done it yet, you can start the registration process through our Official Page Fill out the form with your details and start your draft by following all the steps. ...Download the GuruWalk App
Download the latest version of our app on your mobile device Remember to log in immediately to sync your account and manage your GuruWalk profile in real time. With the App you can: Manage your Tour availability and the bookings you receive in real ...How to receive the GuruWalk logo?
You can download the GuruWalk logo here. Having the logo offers several advantages: it will be easier for travelers to identify you, and also it looks more professional. You can print it on your umbrella, a T-shirt, a cap, a flag, ... If you do, ...How to Use GuruWalk Logo and Benefit with Merchandising?
Are you a Guru PRO on GuruWalk and interested in representing our brand with merchandise? Here’s how you can do it and earn credits in return! Steps to Earn Credits Consult with Your Account Manager: Confirm with your Account Manager if you have been ...