The essentials for a great start at GuruWalk
Welcome to GuruWalk!
If you're reading this, it's because you're starting your journey as a guide (or guru) in our community, and we want to make sure your experience is the best it can be from day one.
Here are the key points to start off on the right foot (and avoid headaches later on 😉).
Here are the key points to start off on the right foot (and avoid headaches later on 😉).
We won’t go into too much detail here, since all these topics are already explained in more depth in other Help Center articles, but this summary will serve as a basic checklist.
🔔 How to know when you receive bookings
From the moment your tour is approved, you can start receiving bookings. Each time you get a booking, you’ll be notified by email and in the app.
All bookings are auto-confirmed, which means travelers don’t need to re-confirm their attendance.
Even if you message them and they don’t reply, most of the time they’ll still show up at the meeting point.
Don’t expect travelers to confirm their attendance. Even if they don’t reply to your messages, there’s a good chance they’ll still show up for the tour.
🔑 For a great start...
Complete these steps to start off on the right foot:
✅ Download the app and turn on notifications:
Manage bookings, schedules, and messages easily.
Download it here.
✅ Manage your calendar properly:
Make sure your schedules are properly set up and avoid problems
✅ Minimize traveler no-shows with effective communication:
Set up your automatic messages to maintain a good connection with travelers at all times.
✅ Register attendees and no-shows:
Manage attendance properly to avoid penalties.
🚨 Avoid a bad ending...
Avoid having your tour closed by following these simple tips:
❌ 0% guru no-show:
Two no-shows from the guide can result in the tour being closed
❌ Avoid canceling:
- Only cancel if there’s no other option: Illness, force majeure, city restrictions, etc.
If you have no other choice, cancel properly from your calendar by selecting the event and choosing the appropriate cancellation reason.
- Look for alternatives or reschedule the event; if you don’t have any bookings, block the event so no one can book it.
- If you cancel too often: the “cancellation risk” banner will appear, your metrics will be affected, and it may lead to unwanted charges (for PRO accounts).
❌ Don’t commit fraud:
If you can’t run the tour, look for alternatives. Asking the traveler to cancel their booking for you is considered fraud and may result in your tour being closed.
📚 Review the platform policies
Knowing the rules is key to offering a great experience and avoiding unpleasant surprises.
Check out our policies here.
Check out our policies here.
Start off on the right foot and everything will be much easier 🙂 And remember: if you have questions, the Help Center is here for you.