Info
Without a doubt, the PRO plan is the best option for professionals on GuruWalk. It’s a paid plan that guarantees you get the most out of the platform for several reasons.

Advantages of the PRO plan

Better positioning

All PRO tours are prioritized by the algorithm* and therefore placed in the top positions of each destination, where the highest percentage of bookings are received on average.
* Only very specific or unique Hobby tours (single schedule or language available) may occasionally be placed above a PRO tour.

No limits like the Hobby plan

  • In the Hobby plan, the maximum number of travelers per event is 5. In the PRO plan, there is no maximum limit (the guru sets it according to their preferences).

  • In the Hobby plan, you can only create 1 tour. In the PRO plan, you can create several (depending on supply and demand in the destination and always under team supervision).

  • In the Hobby plan, only 2 to 3 schedules per tour can be created (depending on the destination and tour characteristics). The PRO plan allows more schedules.

​

Trust

  • PRO badge, a mark of trust for travelers.

  • Ability to obtain the “Recommended” label, another distinction that highlights a tour’s quality for a certain period of time.


How does the PRO plan work?

Credit packages

The PRO plan works with credit packages purchased in advance.

1 credit = 1 attendee (over 14 years old).

Currently, you can buy packages of 50, 100, and 200 credits.

Credits do not expire and are non-refundable.


Credit consumption

1- For attendees:

After each tour, the guru reviews the number of attendees (and no-shows) to adjust credits in their account.


2- For cancellations:

Guru cancellations deduct credits, but a refund can be requested if the cancellation reasons are justified.
Justified cancellations mainly include: illness, force majeure, and adverse weather conditions.


Credit refund process

Whether the charge is for attendees or cancellations, the refund process is always the same:

  1. Mark attendees / cancellation (all through the calendar so it’s properly recorded).

  2. Credits charged.

  3. Refund request to the Destination Manager.

  4. Case review.

  5. Refund issued if applicable.

Learn more about our Cancellation Policy at this link.

Idea
No credits are consumed for traveler no-shows or cancellations, nor for children under 14.

Practical example

  • First purchase: 50 credits.
  • Event 1: 15 booked; 10 show up → 50 - 10 = 40 credits left.
  • Event 2: 12 booked; 11 show up → 40 - 11 = 29 credits left.
  • Event 3: 20 booked; 15 show up → 29 - 15 = 14 credits left.
  • Event 4: 15 booked; 17 show up → 14 - 17 = -3*
* When the credit balance goes negative, the system auto-top ups to avoid tour ranking penalties.
WarningIt’s very important to correctly register attendees to ensure accurate tour metrics and avoid incorrect charges.

How much does the PRO plan cost?

Price per credit

The price of a credit package is calculated based on the price per credit, which may vary depending on the bidding needs of listings in each destination.


No additional fees

No charges for account opening, subscription, maintenance, or closing*

* GuruWalk reserves the right to deduct credits in cases of fraud detected on the part of the provider.


Discounts

If you are part of the European Union, you may get special discounts on the PRO plan if you have a VAT registered in VIES.

This process is simple and free. More info at this link.


How can I apply for the PRO plan?

Requirements

  • Balance of supply and demand: If a destination does not have enough demand, no more PRO profiles can be admitted, as a higher booking volume cannot be guaranteed.

  • Excellent profile quality: If a destination can admit more PROs but the applicant’s profile quality needs significant improvement, the application may be rejected.

If you’ve asked about the PRO plan and someone from the team told you that a Destination Manager has been notified of your interest, you’ll be contacted again if, after analyzing your destination data and profile, all requirements are met. Otherwise, you may not receive a response.

Every request is reviewed, but not every request receives an answer.

Warning
Important: Insisting will not improve your chances of becoming PRO; in fact, it may negatively affect your application due to your attitude.
Destination Managers always carefully review data from each destination and actively contact the best profiles to offer them PRO when there’s a real opportunity.

Next steps

Once an Account Manager contacts you, the process is quick:

  1. You’ll be asked to complete your billing details.

  2. You’ll be sent a private link to validate your card within GuruWalk.

  3. Once your details are validated and payment is processed, you’ll see the PRO badge on your profile and tour card.



Important – Payment security

At GuruWalk, we’ll never ask you to enter your card details through external links, email, WhatsApp, or social media.
If someone claiming to be from the team asks you to pay outside the platform, don’t trust it and report it immediately to support@guruwalk.com.


Leaving the PRO plan

You can leave the PRO plan anytime with prior notice to your Destination Manager so your termination can be formalized.

If you still have credits:

You’ll keep consuming them with bookings you already had while being PRO. Note that if you had many bookings, you may go into negative credit balance. Only those existing bookings will consume credits; new bookings received after termination will be Hobby bookings and won’t consume credits. Once your balance reaches 0, the PRO badge will disappear and your positioning will shift among other Hobby tours.

If you don’t have credits left:

The PRO badge disappears immediately, and your positioning shifts among other Hobby tours.

If you want to rejoin the PRO plan

You can apply again. The team will review your profile and destination data as they did the first time.

Warning
Having been PRO before does not guarantee you’ll be accepted as PRO again.

Practical examples:

Tour with no-show

You run a tour that initially had 10 passengers booked. In the end, only 8 show up. At first, 10 credits are deducted. Once the event is completed (48 hours after it starts or once you manually close the event after reviewing the attendees), the credits for the 2 no-shows will be refunded.



Tour with traveler cancellations
You run a tour that initially had 10 passengers booked. In the end, 2 cancel at the last minute. Only the 8 credits corresponding to the attendees who actually joined the tour will be deducted.
Tour with partial no-show (or travelers who leave before the tour ends)
You run a tour that initially had 10 passengers booked. Halfway through, 2 decide to leave (for any reason). These passengers are still considered attendees and under no circumstances should they be marked as no-shows.
Unjustified cancellation
You had a tour scheduled with 7 people booked. In the end, it seems only 4 will show up, and you decide to cancel it because it doesn’t meet the minimum number of attendees you consider ideal. You will be charged 7 credits for an unjustified cancellation.
Justified cancellation

You were going to run a tour with 10 people, but the day before the tour you have an accident or a family emergency. In this case, it’s important that you:

  1. Properly cancel the tour through the platform so that travelers are duly notified.

  2. Try to offer an alternative, if possible, to minimize the impact this last-minute change may have on their travel plans.

Once the event is canceled, the 10 credits will still be deducted. To proceed with the refund:

  1. Contact your Destination Manager to explain the situation

  2. Your Destination Manager will evaluate the case and may request a refund of the credits

  3. This refund is a manual process and may take several days


I marked no-shows, but I haven’t received my credits
Most likely, the event hasn’t been closed yet. You can submit the attendees and close it manually or wait for it to close automatically 48 hours after the tour starts.

I had a health issue, force majeure, or extreme weather conditions but my credits haven’t been refunded
If you’ve encountered a similar issue, the credit refund requires a process:
  1. Properly cancel the event through the platform so travelers are notified of the reason for the cancellation.
  2. Inform your Destination Manager about the situation and provide proper justification. Your Destination Manager will review your case and, if approved, request the corresponding credit refund.
Keep in mind that credit refunds are not automatic. The process must be followed correctly, and it may take a few days from the request to the refund being processed.
Tip: The more context you provide, the faster your case can be resolved. For example, include the event date and time, and any additional information that supports your claim.
I canceled my PRO plan, but my credits haven’t been refunded
According to the PRO plan conditions, credits are non-refundable if you choose to cancel your plan. However, you can transfer your credits to another account. To do so, contact your Destination Manager.

If you have further questions, check out this article about the PRO plan in the Help Center.