How much does the PRO plan cost?
The PRO plan works through credit packages, and the price depends on each destination.
1 credit = 1 attending traveler
The price per credit varies by destination. On GuruWalk, the average price per credit ranges from €2 to €2.5 (this may change depending on ad bidding needs in each destination). There are no additional fees or monthly subscriptions. Currently, you can purchase packages of 50, 100, or 200 credits.
Discounts
If you're part of the European Union, you can benefit from special
discounts on the PRO plan if you have a
VAT number registered in the VIES system. It’s a simple and free process. You can find more information at
this link.
How does the PRO plan work?
Credit packages work just like a prepaid card: if you use it, you spend credits; if you don’t, you don’t.
Credits are non-refundable. They also don’t expire. If you don’t use them this year, they’ll still be available when you decide to return.
Credits are consumed in the following situations:
For each adult attendee (children up to 14 years old do not consume credits)
For cancellations made by the guru (except for justified cancellations — in these cases, you can request a refund. Learn more about our Cancellation Policy at this link)
It is very important to correctly check-in to ensure the no-show credits are refunded.
This
also helps avoid issues related to discrepancies or fraud in your tour,
which could result in the permanent closure of your account. It’s best
to avoid mistakes.
Learn more about the check-in process in this article.
Note: Credits are not deducted for no-shows, traveler cancellations, or children up to 14 years old.Practical examples:
You run a tour that initially had 10 passengers booked. In the end, only 8 show up. At first, 10 credits are deducted. Once the event is completed (48 hours after it starts or once you manually close the event after reviewing the attendees), the credits for the 2 no-shows will be refunded.
You run a tour that initially had 10 passengers booked. In the end, 2 cancel at the last minute. Only the 8 credits corresponding to the attendees who actually joined the tour will be deducted.
You run a tour that initially had 10 passengers booked. Halfway through, 2 decide to leave (for any reason). These passengers are still considered attendees and under no circumstances should they be marked as no-shows.
You had a tour scheduled with 7 people booked. In the end, it seems only 4 will show up, and you decide to cancel it because it doesn’t meet the minimum number of attendees you consider ideal. You will be charged 7 credits for an unjustified cancellation.
You were going to run a tour with 10 people, but the day before the tour you have an accident or a family emergency. In this case, it’s important that you:
Properly cancel the tour through the platform so that travelers are duly notified.
Try to offer an alternative, if possible, to minimize the impact this last-minute change may have on their travel plans.
Once the event is canceled, the 10 credits will still be deducted. To proceed with the refund:
Contact your Destination Manager to explain the situation
Your Destination Manager will evaluate the case and may request a refund of the credits
This refund is a manual process and may take several days
How can I apply for the PRO plan?
To become PRO, at least 2 conditions must be met.
Although you can submit your application through our support team, more PROs will only be accepted in a destination if the fundamental suitability requirements are met, based on:
Supply and demand relationship
If a destination doesn’t have enough demand, no more PRO profiles can be accepted because a higher volume of bookings couldn’t be guaranteed.
(Basically, you’d be paying for just a few more clients or, in the worst case, paying for clients that are currently covered under the Hobby plan).
Excellent quality of the applicant's profile
If a destination has room for more PROs in terms of demand, but the profile quality is significantly lacking, the application may be rejected.
If you've inquired about the PRO plan and someone from the team has informed you that a Destination Manager has been notified about your interest in upgrading, you’ll be contacted again if, after analyzing the destination data and your profile, all requirements are met.
If not, you may not receive a response. No application is left unaddressed, but not all applications receive a reply.
Important Warning:
Keep in mind that insisting will not improve your chances of becoming PRO; in fact, it may negatively affect your application due to your attitude.
Destination Managers always carefully review the data for each destination and actively contact the best profiles to propose them as PRO when there’s a real opportunity.