Mi primer tour
How long does it take for my tour to be published?
If it’s your first time publishing a tour on GuruWalk, the approval process can take anywhere from a few days to several weeks, depending on the specifics of the destination, the features of the tour, and how complete everything is. Why can't I see ...
Ho do I manage attendees or absences on my tour?
You have 1 hour to MARK attendance (30 minutes before the event starts and 30 minutes after it begins). This is known as check-in—essentially confirming when a traveler with a booking arrives for the tour. Once the check-in window has passed, you can ...
Points of Interest of your tour
To make your tour as complete as possible, it is very important to add the points of interest you are going to visit and, also essential, the end point of the tour. Walkers usually appreciate this, as they always ask for it before the tour starts, or ...
API - Application Programming Interface
Because there is such a wide selection of APIs, we have developed a comfortable system to help any agency that uses API’s to manage the bookings they receive online. When you register, you will see an option available above your reservations on your ...
How can I contact all walkers in one event at once?
If you have the automatic welcome, reminder and thank you messages are sent privately to each walker who makes a reservation on the tour, these messages do not appear in your inbox even if you are sent. If you don't have them set up yet, we leave you ...
How do I contact walkers?
When travelers make a booking, you will receive the contact’s phone number with the reservation details if they have filled out this information or you can also get in touch through the platform. This contact information is given for the correct ...
How can I add my bookings in my calendar?
In this post, we explain how to synchronize your upcoming events with bookings in GuruWalk with the reference calendar you use (Google Calendar, Outlook Calendar, etc.) Main goal: to be able to better plan your events in the following weeks and ...
How am I notified when I receive a booking?
When a traveler books your tour, you will receive an email with the reservation information and the traveler's phone number. If you don't see the email, take a good look at your spam folder. You will also receive a notification at the time your tour ...
How to edit the translations of my tour and my profile?
By default, your profile and your tours are automatically translated into the languages of our website, which are Spanish, English, Italian and German. We do it this way to give more visibility to your tour and profile. The tour will be visible to ...
FAQ'S about your tour you should answer, and will be shown on your tour profile
In this article, we will explain how you can set up the "frequently asked questions" in the profile of your tour(s). Set up your FAQ's The frequently asked questions, as the name says, are the most common doubts that travelers contact us before ...
Automate the messages you send to your walkers
We explain why and how to use the feature to send a welcome message, tour reminder message and thank you message, to all your bookings automatically, helping you eliminate the need to copy and paste these messages. Why is it important to set each one ...
How to set a limit time to accept the first booking of an event?
Travellers can book your tour up to the last second before the tour start time. This can cause problems, as you may not have received a booking before, meaning that you may not have seen a last-minute booking in time, and you could end up not show up ...
How can I change or cancel an event?
If you receive a booking that you are not able to do, you have two options, even if the booking hasn't been confirmed yet If you can't do the tour, you have two options, that you must do before the starting time of the tour: -Modify the event: You ...
How to create/update a new schedule for my tour?
Don't you understand how to create a schedule on your tour or how to update it? Here's how to change the tour schedule step by step. You have to click on "My Tours", and then look for the tour that interests you (if you have several) and click on ...
Availability of the tour How to block events and not receive reservations?
For travelers, when they are browsing for a tour, they can filter by dates, and expect that if a listing is shown as available for the chosen dates, they could attend, if it appears in the search. That's why you must block the event or time range in ...
How to edit my profile and my tour information?
To edit your profile click here, in this area you can edit the description "About the guru" that travelers read when they are viewing your tours. If you want to modify any of your tours, you just have to click on "My tours", choose the tour you ...